frequently asked questions

Q: what are your opening hours?

A: We are open Monday – Friday 8:30am – 5:30pm (Closed Bank Holidays).

Q: can I have a written quotation?

A: All quotations are sent in writing.
We reply to all enquiries within one business day.

Q: do you have an online design option?

A: No. Online design facilities offer only limited design options and we believe a formulaic approach leads to average end results. Let our design team create a no obligation design concept for you.

Q: can I see a sample product?

A: High quality visuals of your chosen product are normally all that is needed for you to make your decision. On high value items there is sometimes but not nearly always a sample charge, which is refundable when you return it to us. Pre production samples can normally be supplied at cost, depending on the final quantity to be ordered and the item chosen. Where a final order is placed, all or part of this will be credited against that order.

Q: can you match colours?

A: Absolutely yes. However, we need to know your Pantone colour references to enable precise matching.

Q: I have a tight deadline can you help me?

A: More often than not yes. We leave some ‘slack’ in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.

Q: how long will my order take to arrive?

A: Standard orders will be delivered in 7 – 10 days from artwork approval. Larger orders will be a little longer.

Q: how can I pay you?

A: First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by credit/debit card or bank transfer. If you would like a credit account please request an application form when making payment.

telephone: 01584 819777
(monday – friday 8:30am – 5:30pm)

your enquiry will be answered within one business day