Frequently Asked Questions

Badge Questions:

What Badge Sizes are There?

Our badges can be any size or shape you would like so although we have a wide range of standard sizes we can produce a badge to your specification – just contact our expert team and they will help you to decide.

Can I See a Sample?

We will provide you with high-quality visuals of your design if you would like we can even send a similar sample to let you see what it might be like.

We are flexible though so if you really would like a sample we can, of course, provide them for you because of the work involved in creating your badge there is a small charge. BUT – the amount you pay for your sample will be taken off your final order. If it’s a big order just let us know and we can talk about it

What Materials Are Available?

Have a look at our materials page and you can see all the various types of material we do. Our team can source almost anything but its all about what you need so we can recommend the very best solution for you as soon as you get in touch.

What is a Domed Badge?

We call a domed badge one that has the information printed on the blank base. This is then put through a process called domeing which adds a layer of epoxy resin over the whole area of the blank. It hardens to a crystal clear finish protecting the printing and giving a really professional finish!

What Can I Have On My Badges?

Well, pretty much anything you like, we can print words, pictures, photographs. There are some printing limitations which we can advise on but essentially – anything is the answer.

Are There Other Finishes?

Sure, we have a few finishing types which will change the look and feel of your badge but it is mostly down to the material your new badges are going to be made from.

Nameplate Questions:

What Materials do name plates come in?

We can produce nameplates from any material that our badges are made from and use the same printing methods.  You can even print your nameplates onto paper allowing you the ultimate flexibility when managing large teams while remaining cost-efficient.

Do I Need A Holder?

Each Nameplate will require a holder which can be produced in either the same material or a  slightly different one from our range, dependent on the look you are going for. We can help you design your holders for a bespoke finish.

What type of partition will your holders fit?

Each partition holder is designed to work on your partitions, for this, we have a range of standard internal widths which can fit any partition type, either one or two-sided. Let us know what the width of your partition is and we will select the most appropriate size for your job.

We will ensure there is enough clearance for you so they remain both firm enough to stay on and tight enough to look good.

Promotional Gift Questions:

I need more than one item, can you help?

Our team can source the merchandise you need from multiple suppliers and coordinate your deliveries as well as helping you with the look and feel of the final design.

If you need layouts or visuals then we can provide them to you and ensure you get the best result.

How Long Will My Items Take To Arrive?

With our promotional gifts, it can take a little longer for them to arrive and each item might take a slightly different amount of time so it is best to ask your sales advisor when you order.

If you prefer we can have them all delivered to us and we will then dispatch the complete order all at the same time saving you on delivery costs!

I want something special - can you help?

Of course, we go to the promotional expos to find the latest gadgets so you don’t have to. We have a great knowledge and understanding of the world of promotional gifts and if we can’t get the item you really want to be branded then we can brand most items through our UK based partners. Just ask our team and we will be happy to help.

Materials Questions:

Can You Mix Materials??

Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your badges a unique finish. Just speak to our team and we can make some suggestions or help you choose.

Why Choose Aluminium?

Our sheet aluminium is made from part recycled material and aluminium is very easy to recycle when finished with. Real metal badges have a higher perceived value than plastic, but the cost is actually only a fraction more.

Why Choose Wood?

All of our wood comes from a responsible supply chain so there is a great environment element to choosing wood as a material. Our new wood framed badges with a metal top plate offer something really special!

Why Choose Acrylic?

With our 3mm thick acrylic, when you print on the surface it creates interesting drop shadow effects on white or silver backgrounds. We can also laser cut acrylic to special shapes for truly stunning badges.

Why Choose Plastic?

Plastic gives you a wide choice of material styles and finishes and the chance to do something different with your own unique shapes. Getting creative with the shape and design can really help your staff stand out.

Delivery Questions:

Where Can You Deliver?

The short answer is, anywhere in the world (within reason – the top of Everest may be a challenge but we will indeed give it a go).

Generally, our customers are in the UK and will deliver through our manufacturers to save time and save you money in the supply chain. They generally use DPD and everything is tracked but call us not them if you have a delivery issue.

What Are Your Delivery Costs?

Each job we do varies but we try and keep it simple.

Everything is sent as standard via Royal Mail Next Day Delivery unless you need it quicker in which case we can

I Was Expecting A Delivery - Where Is It?

We use Royal Mail Next Day through either 1st or 2nd class mail to deliver your parcels safe and sound.

If your items are high value or very important then we recommend requesting a courier delivery service which can then be tracked and signed for.

We will do everything we can to either find the parcel that has gone missing or we can send replacements as a matter of urgency. The replacements will need to be paid for again as we cannot be held liable should they not arrive via the post office.

If you have paid for a courier service then, your parcel is tracked so we should be able to help you find it quickly.

It doesn’t happen often but when things go wrong we will do everything we can to help you, sometimes that takes a little time, call us as soon as you think you might have an issue so we have as much time as possible to put it right.

How long will my order take to arrive?

Standard orders will be delivered within 7 – 10 days from artwork approval. Larger orders will be a little longer. We are flexible so get in touch and we will do our very best to get your order to you in time!

Ordering Questions:

What are your opening hours?

We are open Monday – Friday 8:30am – 5:30pm (Closed Bank Holidays).

Pre-Production Samples

We offer pre-production samples to ensure your job is perfect, and how you envisioned it before we manufacture your whole job. The cost of the pre-production sample must be paid upfront, but the value is then deducted from the final invoice, once it has been approved.

Please note: Every pre-production sample is charged for. A change to the job after the sample has been produced, will mean the cost cannot be deducted from the final cost of the job.

Can I have a written quotation?

All quotations are sent in writing and we aim to reply to all inquiries within one business day.

How can I pay you?

First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by credit/debit card or bank transfer. If you would like a credit account please request an application form when making payment.

I have pre-purchased some products, how do I order more?

We call these pre purchases ‘Call Off’s’ and it works very simply. When you purchase your initial items we will work with you to create the design you need and then put into production only the initial order, the rest of the order will wait until you need it, whenever that is. Just get in touch and we will produce your items as and when you need them. You can order just one or hundreds whenever you need them with nothing more to pay until you run out of stock from your first order.

If you need more then just purchase another block and off you go.

I have a tight deadline can you help me?

More often than not yes. We leave some ‘slack’ in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.

Artwork Questions:

Can You Design My Items?

Yes, we can. Just let us know what you need on the badge or if you’re not sure about that – let us know what your badge is for ie to be recognised or to promote a marketing action or both, we will do the rest for you and provide you with proofs and options to choose from.

The more information you give us up front then the closer we will be to what you want the first time we send a proof.

Is there any colour limitations?

In essence, no. The only factors that will disrupt the colour are the print process used and the material onto which you are printing. For a large volume, we would suggest printing block colours using screen printing, then print the personalisation using flatbeds or should there be a low volume or for certain finishes, we would suggest desublimation printing.

We also colour match to your branded colours – just make sure you let us know what they are by sending your brand guide.

How Close To The Edge Can I Print?

If you want a full-colour badge other than the material colour we will print onto we would recommend you use a white aluminium or white styrene for a really special finish. You are not limited to these you can, of course, print full colour onto any of our materials and we can even vary how opaque that colour might be.

The colour can then bleed as it would normally on a printed document or you can run the colour inside up to 2mm from the edge.

If you have artwork and you want us to check it – just let us have it and we will let you know if it will work ok.

I Have a Design Team Can They Work With You?

Sure, we can work alongside your team to create the look and feel they want while delivering the flexibility of the personalisation. Talk to your sales advisor and they will be able to give you more details as it is dependent on the job type we are working on.

Badges and nameplates require different specification to awards and traditional printed materials.

What File Types Do You Accept?

We work with professional design software (Adobe CC) and can, therefore, accept any file type you might have but we prefer to receive artwork as a PDF or EPS file.

We can also work with SVG files. JPEG (High resolution 300dpi), PNG and Word files but they will reduce the quality of your items. In order to work with these file types, we may need to redraw some elements and this may incur further artwork charges.

If you don’t have the logos or artwork in the correct format we are happy to deal with your designers or the original creator of the design, with your permission, simply let us have their details and we will do the rest.

What Do I Need To Send For The Best Results?

The name of the font/fonts that you want us to use.

Graphic Design Questions:

I Need a Leaflet or Brochure, can you design and print it?


Our team have been working in print design for decades and can put together any type of document you might need. Get in touch and we can talk you through the options.

I don't have a copy of my logo- can you help?

As long as we have a reference we can redraw your logo for use in your projects, there may be a nominal fee for the work but we can deliver the logo back to you in all the standard formats and for use on the web or in print.

Can Your Team Design My Logo?

Of course, we can!

Our team is vastly experienced and can produce a logo for your business which is just right for you, we design everything from scratch and will ensure you get the very best logo for you.

Get in touch and we can help you.

My Logo is in need of a refresh - what can you do?

We can work with you to bring the logo up to date. If you need more we can, of course, develop new brand guidelines and deliver a whole new look and feel while retaining the essence of your business’s history.

Get in touch and we can explore the possibilities!

Did we answer your question?

If we haven’t managed to answer your question here then please don’t hesitate to get in touch with us. Our team are happy to help.

How to get in touch:

Chat to us: Use the chat at the bottom right hand side of this screen – if it is during normal office hours we will be available – or just leave a message.

Phone The Team: If it is Monday – Friday or between 8.30am and 5.30pm (GMT) give our team a call on  01584 819777

Email Us: Should you prefer to drop us an email send it to and we will get back to you as quickly as possible.

We aim to respond as accurately as possible, so, get as much information into the first email or phone call as you can and we will get back to you.


What do you need?

If you know what you want – great we will get right on it. If you don’t know and you just need something to help you stand out – thats where we really excell.

The right solution – fast

Our expert team will help you find the right solution for our trusted suppliers. Just give us a brief and we will do the rest.

We will make it look great

Send us your brand guide, logo’s, colours or images and we will do the rest. If you don’t have any – just great ideas, then our designers can help with that to.

We deliver

We will dispatch your products to any addresses you might require as soon as they are ready – normally just 5 working days after proof approval – faster if you need it in a hurry.

Get in Touch