Frequently Asked Questions: Awards

Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your  a award a truly unique finish. Just speak to our team and we can make some suggestions or help you choose dependent on budget and usage.

We offer a range of standard shapes and sizes in all our materials and award types to help make life simple whilst getting your awards out quickly if needed. There’s a wide choice for you to consider and, of course all these standard shapes and sizes can work out more cost effective for you.

Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your badges a unique finish. Just speak to our team and we can make some suggestions or help you choose.

Our sheet aluminium is made from part recycled material and aluminium is very easy to recycle when finished with. Real metal badges have a higher perceived value than plastic, but the cost is actually only a fraction more.

All of our wood comes from a responsible supply chain so there is a great environment element to choosing wood as a material. Our new wood framed badges with a metal top plate offer something really special!

With our 3mm thick acrylic, when you print on the surface it creates interesting drop shadow effects on white or silver backgrounds. We can also laser cut acrylic to special shapes for truly stunning badges.

Plastic gives you a wide choice of material styles and finishes and the chance to do something different with your own unique shapes. Getting creative with the shape and design can really help your staff stand out.

The short answer is, anywhere in the world (within reason – the top of Everest may be a challenge but we will indeed give it a go).

Generally, our customers are in the UK and will deliver through our manufacturers to save time and save you money in the supply chain. They generally use DPD and everything is tracked but call us not them if you have a delivery issue.

Each job we do varies but we try and keep it simple.

Everything is sent as standard via Royal Mail Next Day Delivery unless you need it quicker in which case we can

We use Royal Mail Next Day through either 1st or 2nd class mail to deliver your parcels safe and sound.

If your items are high value or very important then we recommend requesting a courier delivery service which can then be tracked and signed for.

We will do everything we can to either find the parcel that has gone missing or we can send replacements as a matter of urgency. The replacements will need to be paid for again as we cannot be held liable should they not arrive via the post office.

If you have paid for a courier service then, your parcel is tracked so we should be able to help you find it quickly.

It doesn’t happen often but when things go wrong we will do everything we can to help you, sometimes that takes a little time, call us as soon as you think you might have an issue so we have as much time as possible to put it right.

Standard orders will be delivered within 7 – 10 days from artwork approval. Larger orders will be a little longer. We are flexible so get in touch and we will do our very best to get your order to you in time!

We are open Monday – Friday 8:30am – 5:30pm (Closed Bank Holidays).

We offer pre-production samples to ensure your job is perfect, and how you envisioned it before we manufacture your whole job. The cost of the pre-production sample must be paid upfront, but the value is then deducted from the final invoice, once it has been approved.

Please note: Every pre-production sample is charged for. A change to the job after the sample has been produced, will mean the cost cannot be deducted from the final cost of the job.

All quotations are sent in writing and we aim to reply to all inquiries within one business day.

First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by credit/debit card or bank transfer. If you would like a credit account please request an application form when making payment.

We call these pre purchases ‘Call Off’s’ and it works very simply. When you purchase your initial items we will work with you to create the design you need and then put into production only the initial order, the rest of the order will wait until you need it, whenever that is. Just get in touch and we will produce your items as and when you need them. You can order just one or hundreds whenever you need them with nothing more to pay until you run out of stock from your first order.

If you need more then just purchase another block and off you go.

More often than not yes. We leave some ‘slack’ in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.