Frequently Asked Questions: Awards

Awards Questions:

Can my Award have a mix of materials?

Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your  a award a truly unique finish. Just speak to our team and we can make some suggestions or help you choose dependent on budget and usage.

Awards Sizing

We offer a range of standard shapes and sizes in all our materials and award types to help make life simple whilst getting your awards out quickly if needed. There’s a wide choice for you to consider and, of course all these standard shapes and sizes can work out more cost effective for you.

Materials Questions:

Can You Mix Materials?

Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your badges a unique finish. Just speak to our team and we can make some suggestions or help you choose.

Why Choose Aluminium?

Our sheet aluminium is made from part recycled material and aluminium is very easy to recycle when finished with. Real metal badges have a higher perceived value than plastic, but the cost is actually only a fraction more.

Why Choose Wood?

All of our wood comes from a responsible supply chain so there is a great environment element to choosing wood as a material. Our new wood framed badges with a metal top plate offer something really special!

Why Choose Acrylic?

With our 3mm thick acrylic, when you print on the surface it creates interesting drop shadow effects on white or silver backgrounds. We can also laser cut acrylic to special shapes for truly stunning badges.

Why Choose Plastic?

Plastic gives you a wide choice of material styles and finishes and the chance to do something different with your own unique shapes. Getting creative with the shape and design can really help your staff stand out.

Delivery Questions:

Where Can You Deliver?

The short answer is, anywhere in the world (within reason – the top of Everest may be a challenge but we will indeed give it a go).

Generally, our customers are in the UK and will deliver through our manufacturers to save time and save you money in the supply chain. They generally use DPD and everything is tracked but call us not them if you have a delivery issue.

What Are Your Delivery Costs?

Each job we do varies but we try and keep it simple.

Everything is sent as standard via Royal Mail Next Day Delivery unless you need it quicker in which case we can

I Was Expecting A Delivery - Where Is It?

We use Royal Mail Next Day through either 1st or 2nd class mail to deliver your parcels safe and sound.

If your items are high value or very important then we recommend requesting a courier delivery service which can then be tracked and signed for.

We will do everything we can to either find the parcel that has gone missing or we can send replacements as a matter of urgency. The replacements will need to be paid for again as we cannot be held liable should they not arrive via the post office.

If you have paid for a courier service then, your parcel is tracked so we should be able to help you find it quickly.

It doesn’t happen often but when things go wrong we will do everything we can to help you, sometimes that takes a little time, call us as soon as you think you might have an issue so we have as much time as possible to put it right.

How long will my order take to arrive?

Standard orders will be delivered within 7 – 10 days from artwork approval. Larger orders will be a little longer. We are flexible so get in touch and we will do our very best to get your order to you in time!

Ordering Questions:

What are your opening hours?

We are open Monday – Friday 8:30am – 5:30pm (Closed Bank Holidays).

Can I have a written quotation?

All quotations are sent in writing and we aim to reply to all inquiries within one business day.

How can I pay you?

First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by credit/debit card or bank transfer. If you would like a credit account please request an application form when making payment.

I have pre-purchased some products, how do I order more?

We call these pre purchases ‘Call Off’s’ and it works very simply. When you purchase your initial items we will work with you to create the design you need and then put into production only the initial order, the rest of the order will wait until you need it, whenever that is. Just get in touch and we will produce your items as and when you need them. You can order just one or hundreds whenever you need them with nothing more to pay until you run out of stock from your first order.

If you need more then just purchase another block and off you go.

I have a tight deadline can you help me?

More often than not yes. We leave some ‘slack’ in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.

Artwork Questions:

Can You Design My Items?

Yes, we can. Just let us know what you need on the badge or if you’re not sure about that – let us know what your badge is for ie to be recognised or to promote a marketing action or both, we will do the rest for you and provide you with proofs and options to choose from.

The more information you give us up front then the closer we will be to what you want the first time we send a proof.

Is there any colour limitations?

In essence, no. The only factors that will disrupt the colour are the print process used and the material onto which you are printing. For a large volume, we would suggest printing block colours using screen printing, then print the personalisation using flatbeds or should there be a low volume or for certain finishes, we would suggest desublimation printing.

We also colour match to your branded colours – just make sure you let us know what they are by sending your brand guide.

How Close To The Edge Can I Print?

If you want a full-colour badge other than the material colour we will print onto we would recommend you use a white aluminium or white styrene for a really special finish. You are not limited to these you can, of course, print full colour onto any of our materials and we can even vary how opaque that colour might be.

The colour can then bleed as it would normally on a printed document or you can run the colour inside up to 2mm from the edge.

If you have artwork and you want us to check it – just let us have it and we will let you know if it will work ok.

I Have a Design Team Can They Work With You?

Sure, we can work alongside your team to create the look and feel they want while delivering the flexibility of the personalisation. Talk to your sales advisor and they will be able to give you more details as it is dependent on the job type we are working on.

Badges and nameplates require different specification to awards and traditional printed materials.

What File Types Do You Accept?

We work with professional design software (Adobe CC) and can, therefore, accept any file type you might have but we prefer to receive artwork as a PDF or EPS file.

We can also work with SVG files. JPEG (High resolution 300dpi), PNG and Word files but they will reduce the quality of your items. In order to work with these file types, we may need to redraw some elements and this may incur further artwork charges.

If you don’t have the logos or artwork in the correct format we are happy to deal with your designers or the original creator of the design, with your permission, simply let us have their details and we will do the rest.

What Do I Need To Send For The Best Results?

The name of the font/fonts that you want us to use.

Graphic Design Questions:

I Need a Leaflet or Brochure, can you design and print it?

YES, WE CAN!

Our team have been working in print design for decades and can put together any type of document you might need. Get in touch and we can talk you through the options.

I don't have a copy of my logo- can you help?

As long as we have a reference we can redraw your logo for use in your projects, there may be a nominal fee for the work but we can deliver the logo back to you in all the standard formats and for use on the web or in print.

Can Your Team Design My Logo?

Of course, we can!

Our team is vastly experienced and can produce a logo for your business which is just right for you, we design everything from scratch and will ensure you get the very best logo for you.

Get in touch and we can help you.

My Logo is in need of a refresh - what can you do?

We can work with you to bring the logo up to date. If you need more we can, of course, develop new brand guidelines and deliver a whole new look and feel while retaining the essence of your business’s history.

Get in touch and we can explore the possibilities!

Did we answer your question?

If we haven’t managed to answer your question here then please don’t hesitate to get in touch with us. Our team are happy to help.

How to get in touch:

Chat to us: Use the chat at the bottom right hand side of this screen – if it is during normal office hours we will be available – or just leave a message.

Phone The Team: If it is Monday – Friday or between 8.30am and 5.30pm (GMT) give our team a call on  01584 819777

Email Us: Should you prefer to drop us an email send it to sales@clearbranding.co.uk and we will get back to you as quickly as possible.

We aim to respond as accurately as possible, so, get as much information into the first email or phone call as you can and we will get back to you.

HOW WE WORK

What do you need?

If you know what you want – great we will get right on it. If you don’t know and you just need something to help you stand out – thats where we really excell.

The right solution – fast

Our expert team will help you find the right solution for our trusted suppliers. Just give us a brief and we will do the rest.

We will make it look great

Send us your brand guide, logo’s, colours or images and we will do the rest. If you don’t have any – just great ideas, then our designers can help with that to.

We deliver

We will dispatch your products to any addresses you might require as soon as they are ready – normally just 5 working days after proof approval – faster if you need it in a hurry.

Get in Touch

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