Awards Questions:
Can my Award have a mix of materials?
Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your a award a truly unique finish. Just speak to our team and we can make some suggestions or help you choose dependent on budget and usage.
Awards Sizing
We offer a range of standard shapes and sizes in all our materials and award types to help make life simple whilst getting your awards out quickly if needed. There’s a wide choice for you to consider and, of course all these standard shapes and sizes can work out more cost effective for you.
Materials Questions:
Can You Mix Materials?
Sure, we can mix plastics and metals or wood and metal or even throw in some acrylic to give your badges a unique finish. Just speak to our team and we can make some suggestions or help you choose.
Why Choose Aluminium?
Our sheet aluminium is made from part recycled material and aluminium is very easy to recycle when finished with. Real metal badges have a higher perceived value than plastic, but the cost is actually only a fraction more.
Why Choose Wood?
All of our wood comes from a responsible supply chain so there is a great environment element to choosing wood as a material. Our new wood framed badges with a metal top plate offer something really special!
Why Choose Acrylic?
With our 3mm thick acrylic, when you print on the surface it creates interesting drop shadow effects on white or silver backgrounds. We can also laser cut acrylic to special shapes for truly stunning badges.
Why Choose Plastic?
Plastic gives you a wide choice of material styles and finishes and the chance to do something different with your own unique shapes. Getting creative with the shape and design can really help your staff stand out.
Delivery Questions:
Where Can You Deliver?
The short answer is, anywhere in the world (within reason – the top of Everest may be a challenge but we will indeed give it a go).
Generally, our customers are in the UK and will deliver through our manufacturers to save time and save you money in the supply chain. They generally use DPD and everything is tracked but call us not them if you have a delivery issue.
What Are Your Delivery Costs?
Each job we do varies but we try and keep it simple.
Everything is sent as standard via Royal Mail Next Day Delivery unless you need it quicker in which case we can
I Was Expecting A Delivery - Where Is It?
We use Royal Mail Next Day through either 1st or 2nd class mail to deliver your parcels safe and sound.
If your items are high value or very important then we recommend requesting a courier delivery service which can then be tracked and signed for.
We will do everything we can to either find the parcel that has gone missing or we can send replacements as a matter of urgency. The replacements will need to be paid for again as we cannot be held liable should they not arrive via the post office.
If you have paid for a courier service then, your parcel is tracked so we should be able to help you find it quickly.
It doesn’t happen often but when things go wrong we will do everything we can to help you, sometimes that takes a little time, call us as soon as you think you might have an issue so we have as much time as possible to put it right.
How long will my order take to arrive?
Standard orders will be delivered within 7 – 10 days from artwork approval. Larger orders will be a little longer. We are flexible so get in touch and we will do our very best to get your order to you in time!
Ordering Questions:
What are your opening hours?
We are open Monday – Friday 8:30am – 5:30pm (Closed Bank Holidays).
Pre-Production Samples
We offer pre-production samples to ensure your job is perfect, and how you envisioned it before we manufacture your whole job. The cost of the pre-production sample must be paid upfront, but the value is then deducted from the final invoice, once it has been approved.
Please note: Every pre-production sample is charged for. A change to the job after the sample has been produced, will mean the cost cannot be deducted from the final cost of the job.
Can I have a written quotation?
All quotations are sent in writing and we aim to reply to all inquiries within one business day.
How can I pay you?
First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by credit/debit card or bank transfer. If you would like a credit account please request an application form when making payment.
I have pre-purchased some products, how do I order more?
We call these pre purchases ‘Call Off’s’ and it works very simply. When you purchase your initial items we will work with you to create the design you need and then put into production only the initial order, the rest of the order will wait until you need it, whenever that is. Just get in touch and we will produce your items as and when you need them. You can order just one or hundreds whenever you need them with nothing more to pay until you run out of stock from your first order.
If you need more then just purchase another block and off you go.
I have a tight deadline can you help me?
More often than not yes. We leave some ‘slack’ in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.
Artwork Questions:
Can You Design My Items?
Yes, we can. Just let us know what you need on the badge or if you’re not sure about that – let us know what your badge is for ie to be recognised or to promote a marketing action or both, we will do the rest for you and provide you with proofs and options to choose from.
The more information you give us up front then the closer we will be to what you want the first time we send a proof.
Is there any colour limitations?
In essence, no. The only factors that will disrupt the colour are the print process used and the material onto which you are printing. For a large volume, we would suggest printing block colours using screen printing, then print the personalisation using flatbeds or should there be a low volume or for certain finishes, we would suggest desublimation printing.
We also colour match to your branded colours – just make sure you let us know what they are by sending your brand guide.
How Close To The Edge Can I Print?
If you want a full-colour badge other than the material colour we will print onto we would recommend you use a white aluminium or white styrene for a really special finish. You are not limited to these you can, of course, print full colour onto any of our materials and we can even vary how opaque that colour might be.
The colour can then bleed as it would normally on a printed document or you can run the colour inside up to 2mm from the edge.
If you have artwork and you want us to check it – just let us have it and we will let you know if it will work ok.
I Have a Design Team Can They Work With You?
Sure, we can work alongside your team to create the look and feel they want while delivering the flexibility of the personalisation. Talk to your sales advisor and they will be able to give you more details as it is dependent on the job type we are working on.
Badges and nameplates require different specification to awards and traditional printed materials.
What File Types Do You Accept?
We work with professional design software (Adobe CC) and can, therefore, accept any file type you might have but we prefer to receive artwork as a PDF or EPS file.
We can also work with SVG files. JPEG (High resolution 300dpi), PNG and Word files but they will reduce the quality of your items. In order to work with these file types, we may need to redraw some elements and this may incur further artwork charges.
If you don’t have the logos or artwork in the correct format we are happy to deal with your designers or the original creator of the design, with your permission, simply let us have their details and we will do the rest.
What Do I Need To Send For The Best Results?
The name of the font/fonts that you want us to use.
Graphic Design Questions:
I Need a Leaflet or Brochure, can you design and print it?
YES, WE CAN!
Our team have been working in print design for decades and can put together any type of document you might need. Get in touch and we can talk you through the options.
I don't have a copy of my logo- can you help?
As long as we have a reference we can redraw your logo for use in your projects, there may be a nominal fee for the work but we can deliver the logo back to you in all the standard formats and for use on the web or in print.
Can Your Team Design My Logo?
Of course, we can!
Our team is vastly experienced and can produce a logo for your business which is just right for you, we design everything from scratch and will ensure you get the very best logo for you.
Get in touch and we can help you.
My Logo is in need of a refresh - what can you do?
We can work with you to bring the logo up to date. If you need more we can, of course, develop new brand guidelines and deliver a whole new look and feel while retaining the essence of your business’s history.
Get in touch and we can explore the possibilities!
Did we answer your question?
If we haven’t managed to answer your question here then please don’t hesitate to get in touch with us. Our team are happy to help.
How to get in touch:
Chat to us: Use the chat at the bottom right hand side of this screen – if it is during normal office hours we will be available – or just leave a message.
Phone The Team: If it is Monday – Friday or between 8.30am and 5.30pm (GMT) give our team a call on 01584 819777
Email Us: Should you prefer to drop us an email send it to sales@clearbranding.co.uk and we will get back to you as quickly as possible.
We aim to respond as accurately as possible, so, get as much information into the first email or phone call as you can and we will get back to you.
What do you need?
If you know what you want – great we will get right on it. If you don’t know and you just need something to help you stand out – thats where we really excell.
The right solution – fast
Our expert team will help you find the right solution for our trusted suppliers. Just give us a brief and we will do the rest.
We will make it look great
Send us your brand guide, logo’s, colours or images and we will do the rest. If you don’t have any – just great ideas, then our designers can help with that to.
We deliver
We will dispatch your products to any addresses you might require as soon as they are ready – normally just 5 working days after proof approval – faster if you need it in a hurry.
Get in Touch
WHAT OUR CLIENTS SAY ABOUT US
Thank you again, we have been very impressed with your company indeed compared to a lot of the design companies we use.
Just wanted to say a big thank you for all your help yesterday – we just received the desk plate and it looks amazing! Great service, quality product and quick delivery.
Just to let you know that I received The London Magazine labels yesterday. They look fabulous. Another great job. Thanks. I will have another design coming your way shortly.
Great service from design to delivery. The finished product was very well received by our clients and senior management. I highly recommend Clear Branding to other businesses who are looking to improve their corporate environment.
Very good service on e-mail and telephone, even when my initial contact was on leave, the office was extremely helpful.
Thank you so much for following up. I got the badges a few days ago and have already posted them to the hotels. We are very pleased, they look wonderful.
Excellent experience, very helpful staff and nothing was too much trouble. We placed a pretty big order and needed things posted directly to a number of locations and the team made it happen smooth as silk.
A very big thank you for delivering such a great quality product – the client picked it up this morning and was over the moon with the results. This is a big compliment to Clear Branding because this client notices the smallest details and is very quick to reject work falling below his high expectations. So, once again, many thanks for that!
I have been ordering name badges for our last three conferences. This particular conference is held in Australia, however, I have been unable to find a suitable product locally to the standard we expect and as such have reverted to Clear Branding. The service and product has always been prompt and spot on with all queries answered expertly. I have no hesitation in recommending Clear Branding to any company.
We asked for 45 personalised trophies to be produced and mailed throughout the UK. Service was terrific – super efficient and quick – and the quality of the trophies far exceeded our expectations. Thank you.
Just to say thanks – all received, everything works well your side – the coasters were much admired at the dinner. I‘ve passed your company details on to ICWCI head office as they asked me to, so with luck you may get some further work.
I contacted Clear Branding because I needed a solution quickly. They were so helpful and the product is exactly what we need, and it was delivered very quickly. Amazing all round!!!! Would definitely recommend.
Thanks, Sally and the team, our awards look fabulous! The recipients loved them and will be proudly placed in bodyshops across the UK.
Had a conversation through telephone/email with Clear Branding, They were quick to respond to our needs, and went out of thier way to get the items delivered to our business on time.
Always a fast and efficient service with attention to detail, ensuring our name badges were the perfect match to our specific requirements!
We ran an event for over 100 people in Milan and were frantically looking around for a supplier of lanyards and awards. As soon as I spoke to Clear Branding, I realized that we’d found the right supplier. Throughout the project Clear Branding provided the right combination of personalization and flexibility but with a highly professional business process. They come highly recommended.
We asked for 45 personalised trophies to be produced and mailed throughout the UK. Service was terrific – super efficient and quick – and the quality of the trophies far exceeded our expectations. Thank you.
Your service is excellent, keep it up!
Thanks so much for providing our lanyards with such short notice! really pleased with them very impressed with the quality.
The name badges arrived (early) and they look spectacular! Thanks a lot for making this happen so quickly and with such a strong result.
Coasters arrived yesterday and are looking good. Really impressed with your company, very good service and good product.
Please, could you pass on my personal thanks to all who contributed to making such a brilliant job happen so quickly and look fabulous. The speed at which you responded and completed this task is phenomenal. I realize it’s not a huge job, but we were handled as if it was… great customer service…
That’s absolutely perfect, the sooner the better… your service has been excellent! I know where I’ll be buying our desk plates in the future.
I’m very impressed with your service!
Just wanted to say a huge thank you for your help in getting our logo signs ready. I really liked them, and you were extremely diligent in turning it around and also making sure I received it which was most appreciated… if you hadn’t called me yesterday I don’t think I would have received them in time so thank you!
OUR CLIENTS
